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I was talking to a friend earlier today, and I think this one wins it. I think I’ve found the most ridiculous excuse from an online business. Basically my friend ordered something from these guys a few years ago, and he received an email recently asking him to pay $55.00. He rang their technical support department, and after leaving his phone number, he was assured the issue would be appropriately addressed. Earlier this morning, he received another two emails - each one requesting a sum of $704.00. Now he was pretty sure somebody wasn’t purchasing these items without his permission, partly due to the fact that these guys require payment through check and simply ask you to fill out a form without requiring you to register an account. He went ahead and gave technical support another call, and demanded answers this time. After advising him they’d put him through to accounts, the lady simply went ahead and decided to hang up on him. After he decided to ring back, this time leaving a message with his phone number, he received a phone call a few minutes later advising him the emails were - please get this - part of a test the IT department was running with their systems. And these guys aren’t a backyard operation either - they’re actually a multi-million dollar corporation.. Needless to say, I don’t think he’ll ever be heading back there. Have you had any experiences with companies who pumped out some pathetic excuses? Go ahead and leave a comment, I’d be very interested in hearing what you’ve got to say. |
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December 22nd, 2007 at 12:30 am
It sounds like to me that they were phishing? fishing? for repeat customers. I have seen this before and have heard of companies that will go through their old customer database and send out emails with silly “mistakes” like this in hopes of reminding the customer that they were still around.
If they were in fact doing this, I can think of about 1000 other messages to send to old customers besides the one that your friend recieved. It’s also not to far fetched to believe that this was in fact a test or error from the I.T. department. Anybody these days can run a business and it does not take a 6 year business degree to do it. How many company “I.T.” departments do you know of that are actually a friend working in their bedroom on their home p.c. helping their buddy get their company off the ground?